Panda Express is a well-known restaurant chain in the US and has established itself as a place that offers authentic and appetizing Chinese fast food. With its ever-growing business and customer base, receiving feedback becomes important. Panda Express, therefore, runs a survey that can be taken by its customers to rate the various services offered to them.
Panda Express Survey: Introduction
Since its inception, the chain of restaurants has ensured that they earn the loyalty of their customers and attract new ones. Much of this is owed to the feedback system. It is easier now to send feedback to the company through the ‘Panda Express Survey.’ Through this survey, the company can cater to its individual customers’ needs, which is indeed a big accomplishment. Except for asking about the overall satisfaction, taste, etc. the customers can also rate individual outlets and help every outlet in maintaining the high standards through which the company has established itself along the length of the US.
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Requirements to take Panda Express Survey:
To be able to successfully take the survey, you will have to meet certain requirements. By being aware of these, you will be able to easily take their survey and it will also help Panda Express in improving their services.
- The first requirement is to have a receipt from Panda Express. It is necessary because it has certain details printed in it that will be required while taking up the survey. For instance, the store number along with the order number is required. You will also require your time and date of visit and instead of noting them down, it will be more convenient to safely keep the receipt.
- The survey can be taken up on a smartphone or PC. A fast and stable internet connection will also be needed to take up the online survey without any lag and delay.
- Thirdly, you should have a pen with yourself. It would be needed to write down a redemption code that acts as a reward for the customers for taking up the online survey. Since it is necessary to produce the receipt too, you should write down the code on the receipt itself and claim your reward on your next visit.
These rewards act as additional benefits since your feedback will be taken seriously and along with improved services, you can earn a free meal, too.
Steps For taking Panda Express Survey:
- Visit the official website of Panda Express and go under the feedback section.
- To get started, enter the restaurant number in the appropriate space. To find the restaurant number, check the receipt.
- After entering the above-mentioned information, you will have to confirm the location of the outlet you visited.
- Next, you will be asked to mention your order number. It will be printed on the receipt, too.
- After mentioning your order number, you will also be asked the date and time of your visit.
- Next comes the method of ordering. Herein you will have to choose whether you opted for dine-in, take away or drive-thru. Subsequent questions will be based on your method of ordering.
- The questionnaire will involve questions such as overall satisfaction, portion size, taste, and so forth. For overall satisfaction, you will be provided with a scale from 1-5, ‘five’ being highly satisfied. Also, you can make recommendations or write your comments separately in a different box.
- After answering all the questions, your details such as your name, email, phone number, etc will be asked to keep you updated with any offers or if there is any new addition to the menu. Even your birth date will be asked for, along with your zip code.
After all these steps are completed, you will be redirected to a page that will display your reward. This ‘code’ can be used to avail discounts or a free meal, depending on the reward, on your next visit. It is important to note here that you should be carrying your receipt from your last visit and the code to redeem your reward.
How to contact Panda Express’ helpline?
Except for having doubts about the survey, you could encounter other problems such as locating the nearest store in a new city, etc. To clear the confusion, you could easily contact the customer helpline services of Panda Express.
To contact the Panda Express helpline, you could give them a call. The helpline number is printed on the receipt and can also be availed from their official website. To mail them your comments or complaints, you could find their mailing address on their official website, too. Also, you could visit their social media handles and submit your feedback through them or feedback form available on their website.